Terms and conditions

The chalet is our own holiday home. We are not a travel agent or holiday company. As such, we would like our guests to enjoy it and respect it as they would their own home. We don’t have a complex contract but nevertheless feel it important to be clear about some basic rights and responsibilities of both parties. If you have any questions or observations then please feel free to ask.
When you make a booking it is for accommodation only. Bed linen and towels are provided.
This includes all on-site utilities such as electricity, heating, hot water, internet.
No other services are included.
If any on-site utilities fail then please contact the local manager who will contact the service provider to have the failure rectified. We will not be responsible for failure to deliver a service by a third-party supplier.
A holding deposit against damage of £1,000 per chalet will be required. This is to be paid no later than one week before arrival and will be returned no later than one week after departure. The cost of any damage to the chalet, its furnishings and equipment will be deducted from the deposit.
The chalet will be cleaned before your arrival and is to be left in a clean state. The cost of excess cleaning if the chalet is not left in a clean state may be deducted from the holding deposit.
To confirm a reservation 25% of the rental is required with the balance to be paid no later than 8 weeks before the arrival date. These amounts are non-returnable in the event of a cancellation by the party renting the chalet except when the COVID provisions below come into effect.
Due to COVID 19 the party renting the chalet will have the right to cancel the reservation and receive a full refund of any monies paid, including deposits, if any of the following conditions exist at or no more than a week prior to the rental period: travel is prohibited between the party’s country of residence and France in either direction; a period of quarantine is required in either country; skiing is prohibited in La Tania and/or ski lift services are suspended due to COVID.