Terms and conditions

The chalet is our own holiday home. We are not a travel agent or holiday company. As such, we would like our guests to enjoy it and respect it as they would their own home. We don’t have a complex contract but nevertheless feel it important to be clear about some basic rights and responsibilities of both parties. If you have any questions or observations then please feel free to ask.

When you make a booking it is for accommodation only. Bed linen and towels are provided.

This includes all on-site utilities such as electricity, heating, hot water, internet.

No other services are included.

If any on-site utilities fail then please contact the local manager who will contact the service provider to have the failure rectified. We will not be responsible for failure to deliver a service by a third-party supplier.

A holding deposit against damage of £1,000 per chalet will be required. This is to be paid no later than one week before arrival and will be returned no later than one week after departure. The cost of any damage to the chalet, its furnishings and equipment will be deducted from the deposit.

The chalet will be cleaned before your arrival and is to be left in a clean state. The cost of excess cleaning if the chalet is not left in a clean state may be deducted from the holding deposit.

The chalet will be available from 5pm on the day of arrival and we ask guests to vacate the chalet by 10am on the morning of their departure.

We respectfully ask guests to be considerate of their neighbours in the adjoining chalet, particularly when playing music. We ask guests to observe a quiet policy after 10pm.

To confirm a reservation 25% of the rental is required with the balance to be paid no later than 8 weeks before the arrival date. These amounts are non-returnable in the event of a cancellation by the party renting the chalet except when the COVID provisions below come into effect.

Our COVID guarantee covers you for any systemic restrictions. Thus if there are travel restrictions imposed by either France or your country of residence,  if quarantine restrictions are imposed either on your arrival in France or on your return home, or if the Ski slopes and/or ski lifts are shut due to COVID then you will have the right to request a full refund, including the initial holding deposit.
What we don’t indemnify you against are non-systemic risks so, for example, if any of your party can’t travel as they are unwell, either due to COVID or anything else, or if an individual is prohibited from travelling by their employer, then there is no right of cancellation.  These individual risks are the domain of your travel insurance, should you choose to take any.